A:  “Natural” refers to the lack of synthetic ingredients in products.  Almost everything in life is a chemical – the difference is if it was made from plants and sometimes animals or synthetically produced.  Plant-based products are more compatible with our bodies and tend to produce fewer ill effects.

Q:  What is OptiPhen®? 

A:  OptiPhen® is a paraben- and formaldehyde-free preservative liquid blend from ISP Sutton Labs featuring phenoxyethanol (an organic chemical compound) as the primary active ingredient in an emollient base of caprylyl glycol (derived from coconut).  The combination of these ingredients provides optimized protection against microbial growth while imparting exceptional feel to the finished product. Optiphen® is approved globally.

Q:  What is the quality of the oils and butters used in Shearwater Falls’ products?

A:  In order to maintain our quality standards, only food grade oils, waxes, and butters are used.  Where possible, we use Fair Trade products.

Q:  I have allergies; can I still use these products?

A:  While it is preferable to check the labels for any known allergens prior to purchase, most of the unscented products should be well tolerated by most people.  If you purchase any product and find that you are allergic, please stop using the product immediately and contact us for a refund.  If you know that you are allergic to a specific ingredient, please contact us for custom products.  If you would like to know what an ingredient is, please click here for a list.

Q:  Does Shearwater Falls test products on animals?

A:  No products are tested on animals.